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How do I return an item?
Please request a Returned Merchandise Authorisation Number (RMA).
We only sell products that we have tested thoroughly ourselves so we know that they are rugged, hard-wearing and durable. We are sure you will be happy with your purchase but if you are dissatisfied in any way we will do our best to make you happy.
RETURN OR EXCHANGE
MTB101Cstomers have a 30 days satisfaction guarantee period from the time they receive their goods to either exchange or return them for a refund. Please note that if you change your mind, the product you return must remain, unopened, unused and in perfect (as purchased) condition or your return request may be refused. The cost of returning an order is borne by the customer.
We guarantee all the products we distribute to be free of manufacturing defects in materials and workmanship to the original purchaser of the item for one year from the date of invoice. Products showing any sign of negligence, accidental, or normal wear-and-tear will not be considered for replacement.
MTB101 will remburce return shipping charges to customers with proven manufacturing defects. When your return is received by MTB101 it will be inspected to determine if a replacement is warranted. This process will generally take 3-7 working days.
PURCHASES FROM A THIRD PARTY.
MTB101 will only enter into warrentty conversation about products purchased from MTB101.uk.com
REQUEST A RETURNED MERCHANDISE AUTHORISATION NUMBER (RMA).
RETURNING YOUR PRODUCT.
Please email the the following information to firstname.lastname@example.org:
# Your Full Name
# Order/Invoice Number
# Product Code
# Product name
# A description of the issue with the product.
Upon receipt of your email we will either request further information or issue you with a RMA and the address to return the product to.
MTB101.uk.com is a Full Column Limited Company.
Full Column LTD is registered in England.
Company No. 06600500
EU VAT No. GB937229602